Refund & Returns Policy

Return & Exchange Policy

We do not accept returns, exchanges or refunds. All sales are final. Please note, DearDoll by V.Doll reserves the right to refuse all returns.

This return policy is intended to permit a customer to use a small amount of a product to establish if they are happy with the shade, we reserve the right to cancel any order that in our reasonable opinion demonstrates an abuse or ineligible use of this return policy.

Report A Problem With Your Order

If your order is missing a product, contains a damaged item, or any other concern, please contact our customer service team on (phone number). To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

Incorrect / Incomplete Addresses

If you provide an incorrect or incomplete delivery address at the time of your order it will be your responsibility to pay all the associated re-delivery costs. If your package is returned to us due to an incorrect or incomplete address, you must pay all costs to re-deliver the parcel.