Shipping Policy

All orders take 3-5 Business days for bundles & closures and 2-3 weeks for custom wigs (not including weekends). When your order is purchased a tracking number will be provided to you by email. Only confirmed addresses will be shipped to. If your address was not confirmed your order will automatically be canceled, and an email will be sent out to let you know that your order didn't process. We are not responsible for post office delays.

Shipping time occurs after the processing period has finished.

(United Kingdom) 3-5 BUSINESS DAYS - £8.00

(International) 7-12 BUSINESS DAYS - £13.00

* This time does not include the processing period

Internationally Shipping

We internationally to most countries however extra charges may apply when shipping to international destinations. All packages imported to your country may be subject to customs, taxes, or other fees. You are responsible for all applicable customs, duties, taxes, and fees charged by your government.

It is the customer's responsibility to ensure the correct delivery address is entered at checkout. If a parcel has been marked as delivered, Pure Hair will not resend your order. Any lost packages after successful delivery must be investigated by the customer with the carrier and if necessary reported as mail theft in instances where the parcel remains missing.

We try to despatch orders within 3-5 working days. If however, your item needs to be restocked, it will take longer for you to receive the despatch notification, but you will generally receive your item within the time frame of your chosen shipping option. If for any reason your order might be delayed, we will notify you.

We always aim to despatch your order on time. However, we are not responsible for external factors that are out of our control, for example postal strikes, courier delays etc that may delay the arrival of your order.