Fast & Reliable Worldwide Shipping

 

At Yoyo Hair Boutique, we’re dedicated to delivering your order quickly and efficiently. Our goal is to ensure you receive your merchandise as soon as possible after placing your order.

 

If you have any questions or concerns about your shipment, please don’t hesitate to contact us directly.

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1. SHIPPING POLICY

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All orders take 3-5 Business days for bundles & closures and 2-3 weeks for custom wigs (not including weekends). When your order is purchased a tracking number will be provided to you by email. Only confirmed addresses will be shipped to. If your address was not confirmed your order will automatically be canceled, and an email will be sent out to let you know that your order didn't process. We are not responsible for post office delays.

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Shipping time occurs after the processing period has finished.

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(United Kingdom) 3-5 BUSINESS DAYS - £8.00

(International) 7-12 BUSINESS DAYS - £13.00

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* This time does not include the processing period

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2. Internationally Shipping

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We internationally to most countries however extra charges may apply when shipping to international destinations. All packages imported to your country may be subject to customs, taxes, or other fees. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. 

 

It is the customer's responsibility to ensure the correct delivery address is entered at checkout. If a parcel has been marked as delivered, Pure Hair will not resend your order. Any lost packages after successful delivery must be investigated by the customer with the carrier and if necessary reported as mail theft in instances where the parcel remains missing.

We try to despatch orders within 3-5 working days. If however, your item needs to be restocked, it will take longer for you to receive the despatch notification, but you will generally receive your item within the time frame of your chosen shipping option. If for any reason your order might be delayed, we will notify you.

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We always aim to despatch your order on time. However, we are not responsible for external factors that are out of our control, for example postal strikes, courier delays etc that may delay the arrival of your order. 

3. Return & Exchange Policy

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We do not accept returns, exchanges or refunds. All sales are final. Please note, DearDoll by V.Doll reserves the right to refuse all returns.

 

This return policy is intended to permit a customer to use a small amount of a product to establish if they are happy with the shade, we reserve the right to cancel any order that in our reasonable opinion demonstrates an abuse or ineligible use of this return policy.

4. Report A Problem With Your Order

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If your order is missing a product, contains a damaged item, or any other concern, please contact our customer service team on (phone number). To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

5. Incorrect / Incomplete Addresses

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, but there is typically always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

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6. Amending Orders

 

We will aim to fulfil a request for order amendments where possible however once a parcel has been picked, packed, and tracking assigned we are unable to add to/combine/cancel an order. Therefore in the event, a refund is required the item would need to be returned in line with our returns policy.

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7. Returns and Refunds

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Due to hygiene reasons, all sales of wigs are final. We do not offer refunds or exchanges for wigs unless they are faulty. If you receive a faulty wig, please contact us with proof of pictures and videos within 1 working day of receiving your order and we will issue you with a store credit for the price of the wig. 

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8.  Faulty Items

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If you receive a faulty wig, please contact us within 1 working day of receiving your order. We will issue you with a store credit for the price of the wig after assessing photographic and video evidence. Do not accept delivery of damage to packaging upon receipt.

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9.  Non-Faulty Items

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Due to hygiene reasons, all sales of non-faulty wigs are final. We do not offer refunds or exchanges for non-faulty wigs.

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10. Tracking

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Once you have placed the order and it has been confirmed by Shaba, you will receive the shipping confirmation via email and SMS (if applicable). This confirmation is sent once your order has been processed for dispatch. Using the link in the email, you should be able to track your shipment.